> For the complete documentation index, see [llms.txt](https://product.realpadsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://product.realpadsoftware.com/en/product-updates/2024-updates/december-24-customer-details.md).
# December '24 - Customer Details
## Initiatives Progress Update
### Multiple Inquiries
In 2024, we started working on the longstanding issue in Realpad CRM—recurring (Multiple) Inquiries. To better manage recurring customers, we decided to split inquiry-related data from customer data and build new interfaces and tables for managing Inquiries. Multiple Inquiries will reference customers they relate to, preventing us from losing Inquiry data from previous Inquiries—creation date, projects, referrals, assigned sales agent, and more.
To ensure a smooth and safe transition, the mentioned improvements will be rolled out gradually starting in January 2025.
We will start contacting [Realpad Champions](https://docs.google.com/forms/d/e/1FAIpQLSfZ1_bQr22k52LuOgiv8cOyN0hmU6VYIBgpZpmrc58CPkEcWQ/viewform) to join the testing of the Inquiries Table and Inquiry Details in Realpad.
To start visually splitting Inquiry data with the rest of the customer details, we are going to simplify the grouping of fields in the customer details in January.
{% hint style="info" %}
No fields are removed—just re-grouping for your convenience and as preparation for the Inquiry Details global rollout. However if this change bothers you, please, [let us know why](https://docs.google.com/forms/d/e/1FAIpQLSfN8WQYH6UlhX8MVo3okbD8Z_ZDuV6qHZNifNy0ipAwqgFQdA/viewform?usp=pp_url\&entry.1904105779=Inquiries)!
{% endhint %}
### Reporting
Find a simpler way of segmenting your customers in our updated Marketing Report. Both the “Segmentation by Referral” and “Segmentation by Campaign” tabs now include a filter enabling you to choose the event segmentation you want — Leads, Meetings, or Contract Signatures.
{% embed url="" %}
### Other Initiatives
After presenting an experimental version of **Email Integrations** to a few customers, we concluded that its true value can be exploited once[#multiple-inquiries](#multiple-inquiries "mention") reaches our first customers. Therefore we will focus on the feedback we received regarding the visual aspect of [Activities](/en/product-updates/2024-updates/september-24-customer-activities.md#multiple-inquiries-and-activities) - its overview-ability and compactness.
## Released in December
* there are never enough placeholders in our document templates - and we've added more:
* separate placeholders for buyer Name, Surname, and Title
* tags of units, deals, and customers
*(find the full list of document placeholders here* [Placeholders](https://dev.realpadsoftware.com/placeholders/document-templating))
* Smaller under-the-hood changes and bug fixes
{% hint style="info" %}
Would you like to receive an email notification about regular product updates? \
[Join Realpad Champions](https://forms.gle/KktWc1XQgwAnjsZX7).
{% endhint %}
---
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